Help

You can reset your password by clicking the “Forgot Password?” link as shown below. The system will guide you throughout the password reset process. For more information, please refer to our Booking Procedure, and scroll down to item 8.

Upon your password changed successfully, you should receive a notification by email. If you receive a password change notification but didn’t initialize the password change, please contact us immediately.

If your password doesn’t work, check if you have made a typo error. Please note that the password is case sensitive. You can click “Show password” box so that you can see as you are typing your password. Make sure your password is entered correctly. Then, click the “Login” button.

If your password still doesn’t work, you can reset your password. Type in the question “How can I reset my password?” in the search box above and follow the instructions as provided.

Please make sure that you have provided the correct email address. The email address must be the same as the one that is saved in your online booking account. The system will verify your email address and send you the password reset link upon successful verification. Please also check your JUNK or SPAM folder. If your password reset still does not work, please contact us.

If the system tells you that your email address is incorrect, it is possible that you have made a typo error. Try again and check it to make sure your email address is correct before clicking “Login” button.

It is also possible that you have entered a different email address. The online booking system keeps a record of your username and email address for each registered client. You must enter the same email address as the one that is saved in the system. Try with a different email address if you have more than one and forgot which one you have used for your account.

You can also use your username to login instead of email address. Please note that after a few failed login attempts, your account may be locked. If this happens, please contact us.

As a new client, you should have received an email entitled “Registration completion confirmation” from us via WordPress upon your successful registration and account activation. If you cannot find this email, please check the Junk or Spam folder before contacting us at guildboutique68@gmail.com. In this email, you should receive your username and password and a link to our online booking website. Feel free to login to our website where you can navigate the website, review your profile, read the boutique policies, and familiarize the booking procedure. You may not be able to book an appointment if there is no scheduled sale available in the calendar. However, you can test booking using our “Booking Page for Testing” to learn how it works.

When we have a scheduled sale opening to your client category, we will send you an invitation email. Upon receiving this email, you will need to login and book your appointment online.

As you logged in, you will be directed to the online booking page. A self-guided instruction is provided, which is sufficient to help you with your appointment booking process, see images below. Please read and follow this instruction carefully. For more information, please go to Booking Procedure.

Each client is associated with a client category. We have more than ten (10) client categories. You can learn about your client category by login to your account, go to “My Profile” and scroll down. Your client category is indicated under the “Membership Level”, see below.

If you booked an appointment online, but didn’t receive the confirmation email, there can be several reasons.

1. The confirmation email may have been sent via WordPress to the email address registered in your online booking account, which is different from the one that you are checking. Make sure you have checked the right email address. You can verify your email address by login and go to My Profile. You can also update your email address there.

2. Sometimes, the booking confirmation email sent to you may have been redirected to your JUNK or SPAM folder. Check in these folders to see if you have received the confirmation email there.

3. If none of the above is the case, it is likely that your appointment request was not submitted successfully. This means a client has submitted the booking request earlier than you. This is possible because the invitation email was sent to all the clients in your client category. Many clients may have booked the same appointment spot at the same time. Thus, the client who submitted the booking request first would get the appointment. In this case, we recommend that you go back to book another appointment as soon as possible.

If you have a cell phone, you can enter the cell phone number in your account via “My Profile”. In this way, you can check if you have received the booking confirmation by SMS.

In Boutique policies, it limits each client to book only one appointment during a period of time. This will allow other clients to have a chance to book their appointments. This policy has been implemented in the online booking system.

When a client has booked an appointment in a previous sale and wants to book another one again, the system will automatically detect the client’s booking status. A popup message will appear showing “Number of appointments exceeded”.

In this case, we recommend the client to be patient. Once everyone has a chance of booking their appointment, we will restart, and you will be able to book your appointment again.

This happens when all the appointment spots are fully booked. We have many clients in each client category. We can only have a limited number of appointment spots during each sale. Therefore, the appointment spots can be filled quickly, leaving no spots available to the clients who are booking late.

You can check the online booking calendar from time to time as clients do cancel their appointments up to one (1) hour before their appointment time. You may find a few availabilities if you check often.

Alternatively, you can wait to book your appointment next time. We will open to your client category again as soon as we have accumulated sufficient stock. Clients who have booked their appointments this time will not be able to book again. This will also give you more chances to book your appointment successfully next time.

If you have an appointment and cannot come for shopping, it is important that you cancel your appointment as soon as possible. According to our Boutique Policies, each client can only book one (1) appointment during a period of time. Your current appointment, though you cannot come, will be recorded in the system, preventing you from booking again. By cancelling your appointment, you remove this booking record, which will allow you to book your appointment next time.

You can cancel your appointment up to one (1) hour before your appointment time. After this time, you will no longer be able to cancel your appointment. To cancel your appointment, please type the question “How to cancel my appointment?” in the search box above and follow the instructions as provided.

To cancel your appointment, go to your booking confirmation email that you received when you successfully booked your appointment. This confirmation email contains two links, one for the booking change and the other for the booking cancellation (see the example email below). Click on the 2nd link to cancel your appointment. The system will guide you through to complete your booking cancellation process. As soon as you have cancelled your appointment, the appointment will reappear in the online booking calendar allowing other clients to book.

To change your appointment, go to your booking confirmation email you received upon your appointment successfully booked. This email contains two links, one for the booking change and the other for the booking cancellation (see the example email below). Click on the 1st link to change your appointment. The system will direct you to the online booking calendar to remove your existing appointment and select a new appointment, subject to the new appointment availability. Do not forget to submit your changes by clicking the “Submit” button.

You can change your appointment up to one (1) hour before your appointment time. After this time, you will no longer be able to change your appointment.

Our Boutique policies requests that “Every client must have his or her own appointment to shop at the boutique. No admission is allowed without an appointment.”

We have a very large number of clients to serve. In order to be fair, we request all clients to respect our Boutique policies. All family members and friends wishing to shop should book their own appointments.

Due to the very short appointment time, sharing the appointment time among the family members and friends is not allowed. We thank you for your understanding.

Our Boutique policies states that “No accompanied or assisted shopping by a family member or a friend is allowed”.

We have an amazing group of friendly volunteers here to help our clients during the boutique sales. We will be happy to help you with shopping.

Your family members and friends are welcome to wait outside the Boutique to assist you after shopping. We thank you for your understanding.

Our Boutique policies requests that “No babies and children under 13 years old are allowed. Our staff and volunteers are not allowed to provide babysitting services.”

We understand the young moms and we love the little ones. However, when we consider the busy crowded boutique sale environment, health and safety are always our priority. We thank you for your understanding.

Once you are registered with us, you will be our client, and your name will be on our mailing list. If you haven’t received our invitation email about a sale, it is either because we have not opened a sale due to the insufficient stock, or because we have not opened a sale to your client category. Please be patient. We will open to your client category and will send you the invitation email as soon as we can.

Saint Brigid’s Guild boutique is open only to its registered clients. If you are not a registered client, you won’t have an account. The current system does not allow an individual to create an account themselves.

Saint Brigid’s Guild is currently not registering new clients except the employees from the following partner organizations. If you are an employee of these organizations, and if you are not yet a registered client, please contact the coordinator in your organization to forward your request to guildboutique68@gmail.com.

If you are a volunteer supporting programs in these organizations, such as Wellness, RISE, SNACS, Book Fair, Family Matters, Christmas Hampers, and Fraser Recovery, and you are not yet a registered client, please contact your volunteer coordinator to forward your request to us.

The partner organizations are:
1. Jeffery Hale – Saint Brigid’s Home (JHSB)
2. Jeffery Hale Community Partners (JHCP)
3. Voice of English-Speaking Québec (VOQ)
4. Community Health and Social Services Network (CHSSN)
5. Central Québec School Board (CQSB)
6. Eastern Québec Learning Centre (EQLC)
7. Literary and Historical Society of Quebec
8. Valcartier community
9. Refugee Health Clinic

You are welcome to the big (annual) sale even if you are not a registered client. You may be invited to the big sale by your family members or friends, or by visiting our website Announcements section. In all cases, you need to book your appointment online to be able to shop at the big sale.

For big sale online booking, no login is required. Simply follow the link shown in the announcement poster, you will be directed to the annual sale booking page. Scroll down to see the booking calendar. Select the desired date and time and fill in the online booking form. Upon successful booking submission, you will receive a booking confirmation email and a reminder. Arrive at your booked date and time, we will be happy to welcome you.

From time to time, Saint Brigid’s Guild enrolls all unregistered clients from the big sale appointment list to become its newly registered clients.

Saint Brigid’s Guild organizes big (annual) sale each year. The time of the sale is largely dependent on the stock that the boutique has accumulated. When the date of the big sale is determined, an announcement will be posted on the website in the “Announcements” section with links and instructions. Please visit our website often for more up to date information.